Great, vibrant, location. Dear marissaramirez,Thank you for your five-star review. A 2-park package to enjoy the most authentic side of Mexico at Xcaret. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Wyndham Boston Beacon Hill. We stayed in a adult only area. Upload or insert images from URL. How much time do I need to visit all the spots in the Park? This luxury hotel features a casino, a full-service spa, and a nightclub. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Yes. How can I find out if there is a pick-up service at the hotel where I'm staying? The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Mercado never disappointed and became a staple for breakfast. Yes. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Please verify the policy to change the date of visit or cancellations. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. No, only Tour option includes round transportation from Cancun and Riviera Maya. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. What is the minimum/maximum weight allowed on zip-lines? Xcaret Admission | Riviera Maya Excursions | Cancun Tours If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Do you have scooters on rent inside the park? It was a fantastic location for us. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. de C.V. | View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi Saturdat to Sunday from 9:00 to 15:00 Hours. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. per night. Children under 4 years free. Can I transfer my ticket to another person? Does the ticket include snorkel gear or should I bring my own? Express check-out, a computer station, and dry cleaning are also on offer. Re: Xcaret: photo pass worth it? ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. My daughter wanted to go back to La Cantina on our final night at the resort just to see Roberto again. We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. Special Promotions | Xavage Park Official Site Months without interest, only with major participating bank cards issued in Mexico. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. It is important to confirm your transportation service at least 48 hours in advance. Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. Depending on the operation, transfer could be in a van or luxury bus. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Are there any special prices for children? The Rafts circuit is 342 yards long. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Clear editor. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. We are sorry but no. Remember to smile when you come across our logo pictures! To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. If you purchased online you have access to the special ticket booth. 5/5 would recommend again. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. The download code is valid for 30 calendar days from the date of purchase. We offer you multiple payment options to pay for your reservation. The staff in the restaurants and working around the pools I had no problems with; they were fantastic. Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. Paste as plain text instead, - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Take advantage of the business center and free WiFi in public areas. How do I find and download the photos from the website? Yes. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. !DO not buy the photo package!!!!!!!! I can see them but they all say sample on the and not able to download. Transportation airport-hotel-airport . Does admission to Xplor Fuego include transportation? I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Sorry, we dont have Travel agents discounts in Xplor. All our current promotions are here, click now. Solidaridad, Quintana Roo, Mxico. See all available properties in Middleton. How long is the photo/video download code available? If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. Exact pick-up time will be confirmed when making your purchase. While buying your ticket online, a list of hotels where pick-up is available will be displayed. Their eco-integrating design and premium amenities make them unique. Colombian Peso (COP): Visa, Mastercard, Diners, Discover, JCB. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. Other services (ATM, WiFi and gift shops). For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We dont recommend the use of flip-flops or Crocs. We were swimming in an area by one of the restaurants (Las Cuevas I think?) The use of the Photo . What is the distance between one activity spot and the other? If you do not have a credit card to make your purchase, you can choose bank deposit option as a payment method in the checkout process and follow the steps, or dial our service numbers where we will provide instructions to make your purchase via bank deposit. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Service at every restaurant was never short of perfection. Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Frequently Asked Questions - FAQs | Hoteles Xcaret - Hotel Xcaret On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Solidaridad, Quintana Roo, Mexico. and that option in not available via online purchase. I really had no idea of how to use them. Col. Centro, Playa del Carmen. Privacy Terms. Not the end of the world, but it would have been nice. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Can I pay with credit card or debit card of a person not included in the visit? Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. Access to Xplor Park is limited to children under 5 years. It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. By continuing to browse the site, you agree to the use of cookies. $159. . This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. There are a lot of things to do in the parks got adults and kids. No, only TOURS include transportation departing from Cancun or Riviera Maya. Underground River Rafts of 580 yards paddling with special hand paddles. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. Above and beyond customer service! Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application: App Xcaret. What should I do? Stalactite River of 430 yards to swim inside ancient caves. The download code is valid for 30 calendar days from the date of purchase. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. I loved the location of the hotel, very close to everything. 800 006 FOTO (3686) The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Outside Mexico. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. It is essential to arrive 15 minutes before the time of pick-up. HOTEL XCARET ARTE. Due to the nature of the product we offer, you always have the possibility to view the photos. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. de C.V. We use own and third-party cookies to improve your experience on our website. Each photo downloaded is a JPG file, and the videos are MP4. Doubletree Hotels Middleton hotels are listed below. Some activities call for physical strength. Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Due to the nature of the product we offer, you always have the possibility to view the photos. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. Chetumal-Puerto Juarez Highway KM, Km. Is there any type of refund and/or cancellation? Everything about the hotel was excellent. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Pick up at the airport could not have been easier. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. How many times can I download my photos with my download code? If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. Valet parking, a 24-hour business center, and a coffee shop are also offered. 3.9/5 Very Good! If you visited our Parks: foto@xcaret.com You don't have to worry about your phone or asking ppl to take pictures for you. Changes are not permitted on the day of your visit. At what speed does the zip-line travel and how long does a single journey last? FAQs; Customer Service. Hotel Xcaret Mexico: The Experience Photo Pass - Planning | Best In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Yes. To replenish energy, a delicious picnic will be waiting for you. Yes. Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Yes the resort is beautiful and access to the parks is great. 1.- Enter your download code. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. What payment options are available to buy my ticket or tour? Yes, as long as they are in good physical shape. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Are the downloaded files of high quality? 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. . They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. de C.V. We use own and third-party cookies to improve your experience on our website. No, in Xplor the use of snorkel equipment is not necessary, thats why we dont offer it. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours.