If the tags are missing and no receipt, NO REFUND. Their return policies really stink. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. I did not walk in it and the labels and tags clearly show that it is refundable. I was little surprised. Horrible Return Policy. The cashiers are highly disrespectful and forget about them ever saying thank you. She said that because I'm returning it in less than 24 hours and the system requires it. We encourage you to share your experiences in the comments section below. (35.93 • .09000= 3.23) She had only deducted $24.99 and charged tax like a regular transaction. He doesn't like the smell so we asked if he could get a refund. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. the customer is always unhappy when they don't get their way! ARE YOU SERIOUS??? No, I think youll have to settle for store credit. Ross can you please help me out? After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. Went to return a pair of shoes without a receipt. So why even put up tv video surveillance? You lost a good paying customer! Throwing $32 dollar for nothing! Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. Kudos to the staff in Farmington. I'm done with Ross. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. like a representative from Ross to contact me with an explanation for this idiocy. Plus, it's an item that would be put back on the shelf and resold. I take this into consideration when shopping there. I paid $21.99 ($24.10 with tax) in cash. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Return fraud and abuse costs US Retailers $18+ Billion annually US Consumers return about 8% of everything bought in 2015, or approximately $260 billion worth of merchandise. Ros store is rubbish. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. Response was yes they should but sorry. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? This is not a responsible and honest store. I feel like they took advantage of her. If you don't like it then shop somewhere else. After the 60-day mark, the bank is no longer . And it's in a more lively area too. You will receive a refund as a store credit or can also choose to exchange the item at its current price. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Are you kidding me??? How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. Instead, you'll receive a credit on your account that is equal to the . The cashier was asking for my ID. Debit and credit card refunds will be available in up to 10 business days. No. Manager said the employee at check out shouldve told me. Can I return it? Ross is the only one which does not return and have rude, disrespectful employees. Ross Return Policy - Here's Why Ross Returns are Important I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). Did you forget the return deadline? Ross is a store I do not usually go to. Does Safeway Sell Stamps? 2022 Walmart Return Policies All Shoppers Need To Know But before i tried to returned them she wanted me to purchase my other items first. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. If the money is going to be used in the store, why aren't we granted the same amount? If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. Message*. Having a receipt will marginally increase the chances of your return request getting accepted. Just BAD business ! My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! They need to have the original tag attached as well. This past visit I encountered a rude and non professional employee. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. Was returning items to Ross in Midlothian, TX, that I purchased last week. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. How Many Return Days Does Ross Give Me? The Ross return policy can be a little confusing. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. Ross wont provide refunds on opened software items. I purchased a purse on 5/15/16 and took it home. Crooks can attach small digital readers to gas pumps that let you swipe your card to pay without going into the store. This is bs. Check out their return policy. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. She did not give me a chance to explain the math and that the numbers did not add up. I was within the 30 day return date, had the original receipt, all the tags were attached. The store cannot sell the item to anyone else - they lose the money. Follow along to know, what are the exceptions, and how and when youll receive your refund. Your return policy is the worst. Where and How to Find them at Store or Online? Ross Return Policy: Insider Tips for Successful Returns Manage Settings All other terms of our standard Return Policy apply. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. Makes me wonder why I even still shop there. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" It was credited back to my card. Key takeaways. I am never shopping there again; so why a store credit??????!! NO ONE! Did anyone notice Ross's prices were getting hire than Macy's clearance items now? Than you for listening. However my advice to you as my fellow consumers are as follow: But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. Privacy Policy - Ross Dress For Less First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. I will never shop there again nor recommend them to anyone base on there return policy. I tried to overlook the attitude she had from the start. gifts for Christmas often do not come with a receipt. When it was time to do my return she told me she couldn't return it. I go back to shopping and when I check out, it's with one of the people that helped with my return. I have the receipt and it has not been 30 days since the date of purchase. If you really paid attention to what it says you wouldn't be having to write here. Pleasesave yourself a hassle and refuse to shop there! Contact the bank to recover funds. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! You can return your Ross product to any of the Ross stores. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. I stood on line for 10 minutes (with only two cashiers). Tap debit card. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. WORST RETURN POLICY EVER!!! The cashier demanded the tag that came on it and didnt even look at my recite. That's not ok bc didn't need to buy the items! I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit. It's not impractical for Ross to require receipts for certain purchases. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. Eligible customers are entitled to 10% off purchases made on Tuesday. TrippingGoat 2 yr. ago How much time is taken to get the refund back? Computer Template. Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. Rent a Car with a Credit Card, Debit Card or Cash - Enterprise I really feel like the manager just did not want to take the time out she was very unfriendly. ROSS IS AWESOME! I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. See Also: How To Score the Best Deal at TJ Maxx, Ross, and Marshalls. How does the store know if something is washed, unless you tell them you washed it? With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. Isn't that a way to see and know if they have defaults? yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. But if you LOST your gift card (or had it stolen) you can get a new one as long as you still have the original register receipt. 3. Credit card/debit card refunds depend on your bank. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. i wanted these patterns so much i had to buy them. Middle Class Tax Refund | FTB.ca.gov - California I did not use it, damage it or wash it. I can always find something to buy there. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. The first purchase, I used a store I said no problem. So, I wanted to exchange but cashier didn't let me. I had a valid receipt to return paints that I worn once then washed. However the experience was terrible. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. The store executives will help you with your return or exchange. A couple days later I checked my credit card and did not see the credit on my account. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. WHAT!!! THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. I believe you liked the article and found what you were looking for. I am pretty sure this is illegal, you can't put your patrons to work when we are there to spend money! Find Grated, Shredded, & Hard Cheese. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. At the end of the day the Manager nor her team cared. My mom returned a gift without a receipt. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . Is it possible to return your clothes to a different Ross? The terrible employee ever!!!!! If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! How long does a refund take to appear on my creditdebit. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Ross accepts returns at their store for most of the items purchased from them. I tired on the costume and it didn't fit. I decorated my whole house from Ross and yes it requires a lot of returns exchanges etcIt is a normal process for over $5000 on purchases like I made. She explained that October has 31 days. One I had the receipt for and the second pair I did not. What a RIP off. When I went Monday, the clerk said they don't accept stuff after the holiday. She then asked me if I understood what she was saying ( as if I was stupid). I find it extremely unfair that they are literally ripping off customers who pay for their items. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. What is no, sales or dismiss outstanding invoices are at each store would go back on them? I wrapped the gifts for her and removed the Ross tags with the prices on them. $7.00, paid with check. You guys are all so stupid and think you're entitled to everything. I have bought pet clothes, but that's it. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. I will not buy from Ross any more. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . The first time they told that the manager was in the stores in the mornings. Happy holidays, I hope this was helpful in answering some questions. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Worst return policy ever! Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued.