ticketek marketplace refund

Proof that the passport has been reported to and cancelled by your Government Agency. They ended up rejecting my application for a refund and closing it down entirely. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Doors Open: 5:00pm (This can normally be obtained from the transport companys website). If there is a financial failure of any Transport provider. Where the examination is being provided by a commercial business (not by an educational board). They rapidly charged my credit card, then didn't provide the tickets. To apply for a Refund simply click on the link in your booking confirmation email, or click here. It goes against our guidelines to offer incentives for reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Simply do not try to contact them in any way shape or form.Worst customer service. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Ticketmaster Resale | ProductReview.com.au Stick to Ticketmaster. Still waiting for my refund 6 months. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. I reported the scam to my credit card provider! Finally got an answer from them when I contacted fair trading to help. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Ticketek takes the issue of scalping seriously. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Sell tickets directly from your Ticketek Account. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Are Refundable tickets offered on Gift Voucher sales? I can not believe in this day and age HOW BAD this company is. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. The office was just as bad as the ticket fees would have you believe. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Years ago I did a few days temping at Tiketek. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I find the app difficult to navigate. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. How insensitive is that. No way to recover tickets. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Poor service really. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Attend participate in, take part in, use, or be present at. Why is this company even allowed to operate?????? Easy as. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Safe, Fast and Verified I would and do prefer not to use their services. Attendance at business meetings and business travel. There is no phone number, only an email which does not get answered. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I will never purchase anything with you again. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. They stole my money too. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I tried calling, emailing before the show, had I had a response we would have made the show. Any temporary relocation for work must be for a period of at least 3 months. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Ticketek Marketplace - Buy and Sell Tickets Might be worth looking into? To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ticketek routinely mismanages ticket processing which should be simple. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sell Ticketek tickets | Tixel Requesting a Refund. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. is cancelled, postponed or cannot be fulfilled by the. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Ticketek Australia you're a pathetic poor excuse for a company. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. What the hell is that? Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Abhorrently bad process for handling refunds and rescheduling due to illness. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. The call centre shut the phone to the customer's face.. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets is cancelled or postponed by the provider. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Their customer service to follow up and right the problems is poor. Can I purchase multiple orders in one transaction? If enough people do it they'll be investigated. So thanks very much! A copy of the letter requiring Jury Service. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. I have contacted your Customer Service team but have not received a response. She made time to help & sort out the transfer of tickets to this area. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Sell tickets directly from your Ticketek Account. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. There is not one good review about this dodgy company. As it got closer to Christmas I started to worry, as they were to be presents. This is such scummy conduct. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. They rapidly charged my credit card, then didn't provide the tickets. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Where You have not been physically examined by a Doctor prior to the date of the Booking. I received an error message after purchasing tickets. The customer service was super helpful and I got the ticket value back and it sold super quickly. Voluntary relocation or where you are changing employer for a new role. They haven't responded to my emails! Where documents can be replaced in advance of theBookingor on the day. Safe, Fast and Verified I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Immediate household persons living together at the same permanent address. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Scalping 18. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Are Refundable tickets available through Ticketek Marketplace? Sell tickets directly from your Ticketek Account. What gives? I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. So sorry. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. PDF Ticket & Entry Conditions Ticketek Marketplace - Buy and Sell Tickets Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. They are the shittest service in Australia. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. What happens to my money when I buy a ticket? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. To read more about Covid-19 please visit our dedicated page here. Why even have the option of refundable tickets for an extra charge if I cant refund them? Absolutely appealing customer service!!!!! Emergency Services Police, Fire and Rescue Service or other Emergency Services. In event of a Refund Application the English language version shall be the basis of settlement. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Ticketek refunds, the true facts - The Vigilante News All Theatres and productions and sporting events should seek alternative partners. Check to see if they have an online lodge system. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Please also read the General Conditions of Refund. More Info. I recognise the terms of service were available, but nobody reads those. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Is it cheaper to book online or through a travel agent? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ticketek is selling for the following venues only. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Never ever again. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App etc. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Armed Forces Naval Service, Marines, Army or Air Force. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Further details in the disclaimer. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Buy guaranteed tickets for sold out events at a fair price. are the business owner or registered Director, or a member of. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. 2023 Trustpilot, Inc. All rights reserved. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Travel insurance and COVID-19: what you need to know. Can I use a Ticketek gift card or voucher? Find out how we combat fake reviews. Forcing people to own smart phones is not giving people choice and freedom. Refunds & Exchanges Follow New articles New articles and comments. The only reason people buy tickets from Ticketek is they have no other choice. What is the Ticketek Marketplace Terms and Conditions for? Confirmation of failure or disruption of the public transport. No contact, no reply, nothing.You have stolen money from thousands of people who need it. confirmation or our website for contact details. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . means the unforeseen change of the date of an examination that. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. RP ENG EXTENDED - Refundable DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Any evidence requested by our Customer Experience Team to verify the emergency circumstances. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Privacy (data erasure request) We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) It's criminal and needs serious investigation. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. You may also wish to resell your tickets if you cannot use them. What should I do? Links relating to the City of Sydney, and NSW in general - please read our rules before posting. chevron_left, Availability & type of seating will vary & is set by the venue. Ltd. All Rights Reserved. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Just fake a doctors note, cant imagine they review them too carefully. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. In event of a Refund Application the English language version shall be the basis of settlement. Verification can help ensure real people write reviews about real companies. Automatic Refunds Would I ever get the tickets! Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I was certainly given the runaround by others who I had dealt with. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Ticketek Australia Reviews | Read Customer Service Reviews of premier