To list as a Seller, You must provide a valid credit or debit card. Primary Menu. Note that this is separate from any VAT viagogo is required to charge on its fees. 2.10 Collecting Payment. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. How do I unsubscribe from your newsletter? In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Please note this does not include any sales or value added tax that may be payable on viagogos fees. On the web site it claims I have been refunded so I cannot send an enquiry. I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. 2.12 Ticket Fulfillment. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. There are still plenty of tickets available on the official site. 6.9 Change or Suspension of Site. 6.10 Notices. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 6.10 Notices. This is so we can promote the sale of tickets and items that You list for sale. I bought 2 x Guns and Roses tickets for Sat 17 Jun. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 23rd May 2017 - tickets are available to download If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. All sales and bids are final. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. 2.4 Listing. 2.15 Claims under the viagogo Guarantee. Why can't I see my order or sale in my account? All sales and bids are final. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Why is the price printed on the ticket different to what I paid?
Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. Additional information can be found in our FAQs and on the ticket details pages. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Such notice shall be deemed given one business day after the email is sent. We are not involved in the actual transactions between Buyers and Sellers. 6.6 No Agency. Can I buy tickets that are personalised with someone else's name on them? I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Share your photos and videos with others to prove the truth of your words. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. What is the viagogo complaint handling process? PREAMBLE In Eastnor castle, not specified as outdoor. Welcome to viagogo's online ticket exchange (the "Site"). Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair You consent to the exclusive personal jurisdiction and venue of Swiss courts. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 4.2 Stolen Property. Tickets came for 25/6/17. viagogo charge for cancelling sale. In this instance we will hold the sum of AUD133.20 from your future sales payments. 9 Jun 2022 . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. To Whom this may concern We are not involved in the actual transactions between Buyers and Sellers. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. You may find other users information to be offensive, harmful, inaccurate, or deceptive. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Last year I put up a listing on Viagogo for 2 orchestral concert tickets. We will not allow You to buy or sell tickets before You have registered with Us. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Copyright (c) 2006-2023, viagogo AG. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. How do I find tickets I've already downloaded? I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. To be a member of this Site, You must agree to accept the terms in this Agreement. 16/06/2022 . We take no responsibility for such issues. 3.1 Accurate Descriptions. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You will need a username and password to access the Site and use the Services. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). You will need a username and password to access the Site and use the Services. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I demand to speak to a manger or someone in charge immediately Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. All tickets were being sold for 80 with a 30 fee on top of each. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. This is so we can promote the sale of tickets and items that You list for sale. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. I demand my money back as they never made the concert due to it being outside on the heat. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity I would definitely question it but I think you don't have much of a leg to stand on.
How can Viagogo get away with charging such big fees? As I was told to send them to u asap so they'd have 'maximum selling time' You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.