Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy.
Terms and Conditions - viagogo ticket exchange settlement administrator or your attorney for any updates regarding Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. Bruno Mars Tickets. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. But to her frustration, Viagogo claimed the refund could take several months. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Elton John Concert Tickets; Andr Rieu . Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Send us your story with as much detail as possible to fill out our investigation. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request.
'I was scammed out of 160 after fraudsters tricked me into buying fake Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Carnaval Barranquilla Tickets. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Note that this is separate from any Tax viagogo is required to charge on its fees. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. I bought tickets for Rammstein before the pandemic and they would not refund me. Hombres G Tickets. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Which? NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. 2.1 Requirements. We cannot control the policy of third-party resellers.'.
Read Customer Service Reviews of www.viagogo.co.uk - Trustpilot A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. 2.13 Ticket Information. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property.
viagogo - Buy & Sell Concert, Sport & Theater Tickets The whole ordeal cost me almost a thousand dollars. Viagogo-cancelled event and refunds. 6.10 Notices. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Waste Management Phoenix Open Ticket. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. I entered the incorrect email when registering, how do I change it? Andr Rieu Tickets. 2.7 Payment Authorisation. To sell tickets, a Seller lists the tickets in the Site database. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Coronavirus outbreak: cancelled or postponed events - can I get my money back? It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which?
Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard We may also first deduct any amount you owe us from any amount we owe you. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. Taylor Swift Tickets. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. They will not give me any explantion for this. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I have been fighting with viagogo since October of 2021 with an canceled event. This company is a total scam. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Top Class Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020).
All Rights Reserved. Refunds, therefore, aren't applicable. Complain to the ticketing website. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. . You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. You must contact the Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Dave Chappelle Tickets. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Mtley Cre Concert Tickets.
How to Request a Stubhub Refund [98% Success] - DoNotPay If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 684 Posts.
Concert ticket refunds: Tips to have best shot at getting money back No refund, no answered or returned email for days. Only to be given the run around. The Weeknd Tour 2023. 2.3 Username and Password. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. 'Such tickets will become void and the ticket holder refused entry to the theatre. Join The South Shore Hospital Data Breach Class Action, Today! With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. 2. However during the pandemic the response times may slow down.
viagogo - Buy & Sell Concert, Sport & Theater Tickets BLACKPINK Tour 2023. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. We often link to other websites, but we can't be responsible for their content. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. 4.3 Sellers Shall Not Include Promotional Material with Tickets. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Arctic Monkeys Concert Tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. This does not prevent us from varying these terms without reference to them. In the event of a postponement, refunds are not granted. We would like to show you a description here but the site won't allow us. 2.15 viagogo Guarantee. They did not admit to law breaching and refused to provide a refund. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee.
FanFair Alliance - Ever get the feeling you've been cheated? If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. I haven't received an email confirming my order. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. As well as charged me double the amount. I'm Travelling - where and when will I receive my tickets? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. 1. This will be posted quickly, exposing the company and letting others see what happened to you! Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic.
Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Faye has now been refunded by her bank after making a chargeback claim. Can Australians join in? Tickets for Waste Management Phoenix Open. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. What are the viagogo Terms and Conditions? How do I unsubscribe from your newsletter? Jay Chou Concert Tickets. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Can I pick up my tickets instead of having them shipped? If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. May 3, 2021 / 1:22 PM / AP. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. . You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. Gather all the information you have on the purchase. This advice applies to England. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Carnaval Barranquilla Tickets. Harry Styles Tour 2023. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. At no time do We provide the Buyer's payment information to the Seller. After realising the scam and contacting them, they made it very clear that they will not refund or . This has reportedly been a long-standing policy of Viagogo. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Report Fraud In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. This charge is in addition to the amount originally paid for the tickets. All redress are non-exchangeable/non-refundable..
Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund