These items may also be downloaded to the screen reader-enabled computer in the Explorations Caf. Most cruise lines don't offer speeds that can support streaming services like Netflix or Spotify. Hairdryers are available in staterooms on all ships. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. It's entirely up to you. These appraisals form the basis for promotion decisions. A customary fee will be charged for services and medications dispensed. Astor has internet equipped computers for passenger use; Vasco da Gama is Wi-Fi only. The packages vary in price based on the length of the cruise and number of devices you wish to connect, but you can expect to pay approximately $12/day per device for the Browse internet package for a week-long cruise. Staterooms EE3396, EE3391, HH3431, HH3430, E2702, L2700, J2555, J2554, G2500, FF1964, FF1955, G1807, G1806 are ambulatory accessible. The original schedule and airfare may no longer be available, and a new reservation may need to be created at the current available price. All of the extras included in the package for 10- to 20-day cruises, PLUS an additional $100 shore excursion or tour credit ($300 per guest total). This plan does not include streaming of music and movies, though some newer ships are Netflix-app enabled. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports. If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. For safety reasons hoverboards, drones, or similar devices/toysare not allowedon board our ship. Q When will I be able to access my documents? A If you are using an Apple Safari browser, you may need to upgrade to a newer version of Safari or install a Firefox browser. Some low-cost fares do not allow pre-assigned seats. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. Staying in touch with fellow passengers at sea, and friends and family on land is easier than ever. Each year between 20-50 percent of international travelers, an estimated 10 million persons, develop diarrhea. Provided you have not requested early ticketing, no change fees will be charged for changes and cancellations made prior to the cruise final payment due date. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). Infants must be at least 6 months of age at the time of embarkation in order to sail. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Most evenings, smart casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women. If my DH logged in under HIS mariner number, he couldnt access our internet plan. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees. Provided you have not requested early ticketing, Flexible fares can be changed or cancelled without change fees at any time prior to your cruise final payment due date. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Facsimile service is available on board. Written safety information and a copy of the lifeboat drill safety speech. The Premium plan starts at $78 for a three-night cruise, and offers the fastest possible connection, at speeds three times faster than the Value plan. The Current View and Current Page options allow you to print just the page that is pictured to the right.You may also select specific pages you would like to print by typing the page numbers in the box next to Pages.For example if you just want to print pages 2 and 3. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Finally, the 24 hour package is valid on one device for a 24 hour period. Art Tour podcasts are available on every ship to guide you in your journey to discover the art onboard your ship. Carnival Cruise Line Carnival Cruise Line offers three different internet plans. As a company, we are incredibly disappointed with the Departments new approach, and we have written to the Federal Minister to ask for a return to their previous way of doing things. service of alcoholic beverages to intoxicated guests. Q Why are my luggage tags printing with the wrong stateroom number? Contact your Travel Advisor or call our support line at 1-800-628-4771. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. As such, minors may not be left unsupervised on board the ship. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by usingShip Dial Service. If you receive a busy signal or message, please hang up quickly and try your call again. Available year-round on all itineraries six days or longer except Grand Voyages, Have It All is valued at $99 per guest, per day, for a seven-day cruise, and Have it All cruise fares represent incredible savings of 50% or more off the included amenities compared to purchasing them individually. However, please note that requests are processed on a first-come, first-served basis. Those travelers with chronic illnesses and those who are immunocompromised are at greater risk. FACs are nontransferable, and nonrefundable. Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three (3) weeks prior to sailing to verify travel documentation. Tickets are nontransferable and name changes are not allowed. Take a self-guided art tour, lounge by the pool, practice yoga or work out in the fitness center, or pamper yourself with a spa treatment and indulge in world-class luxury shopping. Holland America Line wheelchairs are not available for shore excursions or for use on board. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Holland America Line has also introduced discounted pricing for its existing Signature Beverage Package, where guests save five dollars when they purchase the package online for $44.95 per person, per day, before their cruise; the same package when purchased aboard ship is priced at $49.95 per person, per day. The charge does not apply to payments made by debit card. Transfers are available to Flight Ease guests and to guests who have independent flight plans. All adults of legal drinking age for the respective itinerary that are booked in the samestateroom must also purchase the package. Their contact information is listed below for your information. If you are a Platinum or Elite guest, youll get 50% off, or if you purchase Princess Plus, your Wi-Fi will be included. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. The wifi account/fee is for one devise at a time. All major cruise lines now offer internet packages, though the types of plans and connection speeds do vary. With the introduction of content-based plans guests no longer have to worry about running out of minutes or megabytes they can use their device to access included sites all day. However, if such devices are determined to pose a hazard they will be confiscated. Please note: No refund or allowance can be made to any guest who might, for any reason (including medical), cancel, deviate from, or otherwise not utilize all of the services scheduled to be provided by any excursion. Local Sales Taxes Applied where required. Ambulatory Accessible
In this video, health experts offer helpful information on getting the right immunizations for safe and healthy travel. If purchased online at least 3 days prior to your cruise departure, you can secure rates as low as $9.99 per day. If you are a foreign national entering the United States you may require a visa or ESTA (Electronic System for Travel Authorization) if you are a national of a country eligible for the Visa Waiver Program (VWP). Ships without Tamarind receive two nights at Pinnacle Grill and one night at Canaletto. Please have your card and photo identification ready and available whenever getting on or off the ship, as you will need to scan your card at the optical monitors located at the gangway. Fully Accessible
Clearing your browsers cache and cookies may also correct the issue. To arrange special meals, please contact the Ship Services Department at 8005411576 at least 60 days prior to departure. Please keep in mind to change your settings for your credit card to World prior to the start of your cruise, even if your cruise is within Europe. You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds. Ambulatory Accessible
Birth certificates can be an original, photocopy or certified original. They do advise that if you want to use the internet when its fastest, to avoid doing it first thing in the morning, or when the majority of passengers return from shore excursions. Satellite transmissions are inherently slower than shore-side connections. If you have purchased air transportation independently from Holland America, you will be responsible for any and all expenses incurred when joining the vessel in progress. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the stateroom. Guests with independent flight arrangements must advise Holland America Line of their flight details at least 14 days prior to departure by completing on-line check-in. When the ship reaches port, pricing will switch to the country-specific roaming rate -- also not cheap unless you've signed up for an international calling plan. We try, to the maximum extent possible, to grow people within our company. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Purchasing Transfers
Holland America Line assumes no responsibility for the items listed above. Once completed, all guests will be allowed to disembark. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-286-3294.*. Yes, two people can use the plan, but not at the same time, except if the second person buys their own plan, or they pay extra for two devices on at once. Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Traveladvisors should make checks payable and send to: Holland America Line
It is also a good idea to carry a written list of your medications in case they are lost. Outbound calling rates are posted near your cabin telephone and will be billed to your on-board account. Please note that wheelchair lift vehicles are not available in some ports. Cash deposits can be made on the last day of the cruise. Please do not use a credit card or phone card; your on-board account will be billed in addition to the cost of the phone card or charges to your credit card. To learn more about Holland America's Rotterdam cruise ship and start planning your incredible cruise vacation, call our expert cruise consultants at 1-800-377-9383! Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed. Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed. Real-life examples may help you from being frustrated mid-cruise and not enjoying a hard-earned vacation due to slow internet when you are already out to sea. Q What information do I need to register? A common question people ask is if they will be able to work a bit from the ship, i.e. Among the many delights of a Holland America Line cruise are the thoughtful and unexpected touches that make your cruise vacation especially memorable. Guests can elect to upgrade to a higher service level on either a 24-hour or for the remaining duration of the voyage. We are Don and Heidi, the husband and wife travel team behind EatSleepCruise.com. Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771. EZpay gives you the flexibility to pay for your cruise at your own pace. Q Where can I locate information regarding the accessibility I need while on my cruise? Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. At Club HAL Kids ages 3 to 17 can enjoy an array of exciting activities and entertaining events while supervised by professionally trained staff. Guests are not allowed to bring alcoholic or non-alcoholic beverages on board for consumption or any other use except as follows: Guests 21 years and older may bring Wine and Champagne onboard, however a corkage fee of USD $20.00 (which is subject to change without notice) will be applied to each bottle (max 750 ml in volume or less). In this video, health experts suggest that you take several key steps to be proactive, prepared, and protected against injury or illness while outside of the United States, especially in developing nations. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. U.S. Department of Transportation Cruise Line Incident Reports. On Dressy Nights women usually wear a suit, cocktail dress or gown and men wear a jacket and tie, dark suit, or tuxedo. Holland America Line provides guests with the following link toCIBTvisas as a service to assist with any visa requirements and/or the collection of necessary documents:https://cibtvisas.com/hollandamericaline. These options include Unlimited WiFi, Unlimited Premium WiFi, Unlimited Social Media WiFi, and 250 Minutes Anytime Internet. No, there are no additional fees associated with EZpay. Our extensive and award-winning shore excursions program helps you make the most of your time in port and provides you with the best transportation and guide services available. Transfers may be purchased between select major airports and your ship as well as from your ship to select major airports. Each package comes with a daily volume of data for a superior experience. Welcome Aboard! Tickets are nontransferable and name changes are not allowed. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. The Holland America wine policy was changed in 2021. Unlimited Wi-Fi Package 1 device is $25.50/day when purchased prior to your cruise. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure. If cost factors dictate the need for fare increases, Holland America Line may do so at any time prior to departure. Additionally, some port facilities may not be accessible due to stairs or steep ramps. Mobile phones and tablets may be used while at sea. Please see your server or bartender for a full list ofitems included in each package. Air fees and Cancel Policy fees may apply. Q: Are a jacket and tie required for men? Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships. There are also three bundle packages available. The onset of TD usually occurs within the first week of travel but may occur at any time while traveling, and even after returning home. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. To obtain a license, they must have graduated from an accredited maritime college. Get expert advice, insider tips and more. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Noordam
Activities are offered for kids (ages 3-7), 'tweens (8-12) and teens (13-17). Benefits includes customized flight choices, competitively priced fares, and late arrival protection should you experience flight delays on the day you are en route to or from your cruise, along with the support of our team along the way. Whether you want to post selfies to Facebook or check out your ship's dinner menus on your iPhone, you'll likely be covered. The Classification Society carries out a full ship inspection once a year plus does additional surveys of important safety and other ship equipment on a set schedule that ensures this equipment is regularly examined and tested. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (or locally at 206-626-7320) or visiting the Shore Excursions Office on board. A The email from Holland America Line has the Booking Number in the subject line. Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. Onboard credit is spending money to use when youre on our ships. FACs only apply to U.S. resident bookings and are not available to guests who have requested refunds under a Holland America Line Cancellation Protection Plan. From time to time, guests encounter transportation delays in getting to their cruise ship. Limitations apply. We assume no liability for any acts or omissions of any airline, including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. The bed can be converted upon request to 2 twins if full compliance is not needed. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Each airline has its own baggage allowance policy. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Guests who are not citizens of the United States, Canada, the United Kingdom, Australia or New Zealand, may require a Temporary Resident Visa (TRV) to visit or transit Canada. Printable luggage tags are available at the Online Check-In start page and include your name, stateroom and departure date. Update: Celebrity Cruises announced that beginning November 17, 2020, basic Surf internet will be included in the standard cruise fare. At the beginning of the cruise each guest will receive a disembarkation form that will allow them to coordinate transfers and baggage handling arrangements. All itineraries are 7 days except a 9-day holiday trip departing December 30. Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. NOTE: CPP Standard is available to all guests, regardless of residency. Shore excursions may be easily booked online in advance of sailing on the Book Shore Excursions page. Should you need assistance in locating this information, please contact ourGuest Accessibility Department. Earn 5,000 Points w/ Holland America Line Rewards Visa Card Verified Earn 5,000 points after your first purchase, enough to redeem for a $50 onboard credit. On our recent KDam cruise, internet access was through the Navigator App. Shore excursion vouchers will be delivered to your stateroom on the day of embarkation. Our ships provide a quality of service and a variety of accessible features to make your voyage a relaxing and enjoyable experience. Consider purchasing durable tags that can be used for your vacations for years to come! A You will receive any necessary luggage tags for your land tour while on your tour. Internet and Wi-Fi: Xcelerate, Celebrity Cruises' high-speed internet, allows for faster web browsing, less time spent waiting for pages to load and video-streaming capabilities with easier access to Netflix, YouTube, FaceTime and Skype. Don't miss the sail away festivities with our entertainment staff. Your provider's roaming charges will apply. You're no longer able to bring a free bottle of wine onboard. If you dont do this, you will rack up insane charges from your cellphone carrier while out to sea. Changes to the booking may require cancellation and rebooking of flights. A To expedite the checkin process at the pier, we recommend that guests print out one full copy of their Express Docs for their party along with the first page and any applicable vouchers for each guest traveling. Koningsdam
Does anyone know how much data comes with the premium package? Contact our support line at 1-800-628-4771 if you require assistance with changes. Listen to the menu and select the number that corresponds to the ship you are calling. Premium Plan $13.60/person per day (can save 20% if purchased online pre-cruise). Holland America Line is not responsible for airline schedule changes. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. Wi-Fi is getting better for certain and more readily available. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. The credit card on file and payment day of the month can be updated at any time. There's so much to see and do onboard. Nope, we were logged into Navigator with separate Mariner accounts. Support: Should you need assistance with your flight selections or during your air travels, you may rely on our support to ensure worry-free travel. Per person: each guest could use their own device at the same time; Per stateroom: Only one device per cabin could be used at a time. It's the easy, hassle-free way to travel to and from your cruise. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. **DISCOUNT MAY APPLY FOR LONGER SAILINGS. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. Upgrade packages are available that include upgraded Stream internet. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights. My understanding is the Have it All package includes the WIFI Surf package. We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures. a marriage license) with a valid driver's license (or other government issued photo ID) must be presented. The Front Office on board may require the collection of passports for cruises that travel from country to country to prepare for immigration formalities. The information provided on this site was correct at the time of publishing and is subject to change at any time. She is always looking for the latest and greatest adventures onboard and ashore, enjoys researching top things to do in ports of call, and loves dressing up for formal nights. Mobile phone rates at sea vary by wireless company, but they will generally reflect international roaming rates, which can be breathtakingly pricey. No-host mini-bars can be found in every stateroom onboard Eurodam, Koningsdam, Nieuw Amsterdam, Nieuw Statendam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Changes to Restricted air reservations will result in cancellation of the entire air booking and cancellation fees up to the full cost of the ticket. For information regarding bringing your own alcohol, please refer to the 'Can I Bring Alcoholic Beverages Onboard?' To board the ship, your service animal must have current vaccinations. Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. Cigarettes may also be subject to a tax imposed by state and local authorities. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. For more information, see details in the FAQ Are Transfers Included? Also, a dark suit is appropriate for dinner on board ship), Sturdy walking shoes for every day use (two pairs are suggested) both leather, to stand up to rain if necessary, and a pair with a good arch support, One or two pairs of dress shoes to accompany your dinner outfit, Bulky or winter-weight sweaters or jackets, Rain boots and long underwear (outfitters throughout Alaska provide special gear needed for their activities, such as warm "moon boots" for walking on glaciers, waterproof rainwear, boots and life vests for river rafting or sea kayaking), Be sure to take toiletries and prescriptions for both medication and eye glasses to aid in replacement in the unlikely event they become misplaced, A travel alarm clock (although wake-up calls are offered on all Holland America Line cruises), Binoculars if you enjoy bird watching or would like a closer look at wildlife and glaciers, Your camera film is available just about everywhere you will visit. You may want to take advantage of Holland America Line's Cancellation Protection Plan (CPP)because it is designed to help protect your vacation investment from loss. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Accessible Transfer Requirements
You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. If it is your day of sailing and this happens to you, please follow these guidelines: First, advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Dial 18009935483 (US).
For cruises longer than four days: Platinum Unlimited $99 per cruise or pay $89 for First 24hr Platinum Unlimited; Gold 500MB $69 per cruise; Silver 250MB $39 per cruise; Bronze 100MB $25 per cruise; Social Media Unlimited $12 per day. Turn Wi-Fi on and connect to your ships network. Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. If you receive a busy signal or message, please hang up quickly and try your call again. Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Express Docs will show a stateroom number if it has been assigned but will otherwise show \"To be assigned\".
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