Your experience matters. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Worst customer service ever have not had one reply to my messages or calls!! DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. No contract options, student memberships, corporate offers, or pay for the year up front. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Anyone can write a Trustpilot review. Join the 270 people who've already contributed. Dont join the gym. Your cars are not safe! Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. The branch (Chatham) don't even answer my emails now! CON's / The gym is a mess! Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. But no way to resolve it. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. The Gym is crowded all the time. I signed up back in August, waiting absolutely ages for it to open. Once my payment went through I got an email saying that they are closed. TruGym Stevenage. Here are 8 tips for writing great reviews. Staff on the phone where rude and abrupt and not helpful at all. We also ensure all reviews are published without moderation. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I go to the gym because its an only female gym, however its extremly dirty. Your cars are not safe!
Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Absolutely flabbergasted of the audacity and attitude she had with me. I was asked if Id like to suspend or cancel my membership. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 Very clean with a good atmosphere and equiptment maintained to high levels. This hasn't happened and all attempts to contact them regarding this is being ignored. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Consistently fail to keep to their own opening and closing times. Join the 269 people who've already contributed. The gym had closed down suddenly in November 2021 and hasn't provided a refund. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Most staff are very polite. And parking right outside that's free!! I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. | Read 101-120 Reviews out of 258 Here are 11 ways to become an excellent customer service professional: 1. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members.
I paid for a year membership and at that point had several months left. I've had an amazing time going to this gym. Join the 271 people who've already contributed. The machines, if broken are repaired quickly. Every message I had left was not responded to directly by the manager. Staff were non empathetic and unhelpful following the incident.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 The timings of the place are good too accommodate all women there. Firstly, thank you for reporting this to us. A wide variety of equipment to suit your personal needs. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Staff come across rude and unapproachable. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Your experience matters. Ive been at this gym for nearly 2 years. With an attitude like this it will surely be closing down soon. Avoid. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Weights are all over the place. The management are useless and very unfriendly. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! It does seem that there are other members who have also not been refunded. Good luck getting them to answer the phone. In the first instance contact your local gym. I asked for complaints procedure for head office and that was also denied. DISGUSTING!! The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Totally disgusted with the service offered with no thought or effort of building a customer relationship.
Fuming to be honest. Required fields are marked *. why would you not notify any body ? Staff are brilliant and very helpful. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Anyone can write a Trustpilot review. 2023 Trustpilot, Inc. All rights reserved. They definitely make it difficult to contact them through their website. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures'
Have to say though the gym is lovely, with a wide range of equipment. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. I know several members have request a standing calf raising machine. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. This gym is great! This is when we could get in the pool from February. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. The showers and changing rooms are always clean and warm. This was a friendly gym in Boston Lincolnshire. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. They offer classes which I have found very useful for my weight loss. Find another gym do not get involved with them. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. The changing rooms are always clean and the same for the showers! It goes against our guidelines to offer incentives for reviews. No on-duty lifeguard (is this actually legal!!!). Join the 271 people who've already contributed. It has been three weeks and no one has been in touch. This year I registered again with a different email address. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. My feed back is that if I could train at another gym early in the morning I would. I went a few times a week and they were welcoming and a great bunch of people. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Otherwise I would give it a five star rating. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Your experience matters. 14 Customer Service Resume Examples for 2023. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in.
11 Ways to Deliver Excellent Customer Service | Indeed.com After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. not enough space for stretching n exercise. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. BUILD A PERFECT RESUME. Broken equipment takes a long time to be repaired. Trugym luton are refusing to refund me 200 of my hard earned cash! They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Staff members were a mix bag. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Join the 261 people who've already contributed. It goes against our guidelines to offer incentives for reviews. Understandably very angry!! I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members All of the members that I have encountered at the gym were very supportive and helpful. Huddersfield gym- horrible service, old gym equipment. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Informed them that I was moving house and therefore cancelling my membership. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . You buy cheap equipment and take months to repair broken ones. Great for all ages, shapes and sizes!
The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Its hard to believe this is actually a trading company (for now!).
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Poor customer service and conflicting information provided by staff! Thanks. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. i, Be vigilant about their policies. Absolute disgrace of a place rude obese staff. Lovely gym with great facilities! For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. The toilets are extremely dirty as well as the showers. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Head office failed to respond to emails! But the other equipment makes up for it. How many stars would you give TruGym? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. If you are looking for fluffy towels and a 5 star experience this is not your place. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. I have been trying to contact them for a refund for months and have been completely ignored. Not sit there and eat cakes.Ridicules customer service overall. Very unprofessional! I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Im going to have To cancel direct debit. God forbid you request to leave is apparently impossible! Stockton On Tees - AVOID!! If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. The pool is excellent.
trugym customer service - americanuzbekistan.org The trouble is they use crooks to process their member's payments. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 we were never told about it and there are no signs of cctv anywhere to warn us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. because of this I was able to cancel my contract. | Read 61-80 Reviews out of 267 I'd be in two minds about renewing my membership next year. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Submit an enquiry or refer a friend to truGym today! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here are 8 tips for writing great reviews. | Read 101-120 Reviews out of 262 Join the 244 people who've already contributed. How many stars would you give TruGym? Top gym with great facilities and friendly staff that are always willing to provide support and advice. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. No matter how many times I try to contact them I never get a response. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Apparently it broke down three years ago and has not been fixed. Management is awful only good thing about trugym . Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. It does seem that there are other members who have also not been refunded. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use.
Corporate Membership - truGym One good search would have warned me but I was dazzled by the google and facebook reviews. Be proactive by paying attention to the customer's needs and offering help or recommendations . Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. why is jason ritter in a wheelchair Would definitely recommend to a friend especially with the ladies only facility. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield).
Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot Training and fitness levels catered for the individual.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Find out how we combat fake reviews. !What a disgrace. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. After a few weeks of this i started to get upset. Here are 8 tips for writing great reviews. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. They now refuse to refund monies taken. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Joke of a place. Your experience matters. Companies can ask for reviews via automatic invitations. Absolutely shocking customer service. The floor is never cleaned properly and the water dispenser has mild on it. beyond me , they have sullied their name. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Needs airing conditioning throughout the gym. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'.
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