If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers If you have forgotten your username, click here to request it to be emailed to you.
Over 2,700 flights are booked daily with the help of Airpoints. font-size: 0.9375rem;
If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment.
Do update your password regularly. The name on your Airpoints or Koru account must always match the name on your current passport. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. No, AirpointsDollars can only be earned, not purchased. 2. A secure website starts with https instead of http, for example https://www.airnewzealand.co.nz. What should I do? Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. If you have forgotten your username, click here to request it to be emailed to you. It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. I've lost my Airpoints card, or it's been stolen. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. The conversion rate will depend on the current exchange rate and is at AirNewZealand's discretion. At the start of each month*, the earn rate tiers, for Westpac . .content.header-bottom .usp-content > div {
And there's plenty of more ways he can help. See the applicable Credit Card Conditions of Use for full details. . If you have forgotten your password, resetting it online is easy - click here to start our online password help service. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. New deals go on sale every day and they are available any time from midnight. }
Can I earn AirpointsDollars for a ticket that I have purchased for another person? If you are not able to access your account, please get in touch with our Contact Centre. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. or combination of words that is easy for you to remember, but difficult for someone else to guess. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Air New Zealand has apologised after some of its airpoints members have had their information stolen. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Anyone can join and membership is free. There are many ways to earn AirpointsDollars - to find out more,click here. To reset your password, submit your username or your email address below. Eligible purchases exclude interest free promotional purchases, balance transfers, cash transfers, business expenses, cash advances, fees and charges, BPAY, any disputed transactions and government fees and charges. The family name used for the original booking. Image courtesy of airnewzealand.com. Air NZ Booking Assistance: 0800 737 000. The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. Lending criteria, terms and conditions apply. $70 spent = 1 Airpoints Dollar up to a cap of $60,000 3. Find out more at OneSmart. }
Your flight was no more than 30 days before you joined Airpoints if you've joined recently. Visit airnewzealand.co.nz/koru for details. sales presentation can be a very "hard. Please report it to us. 3. No, we will only send you grabaseat emails. The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . Don't share your credit card information with unknown online requests or websites. You can use AirpointsDollars to pay for Koru membership. If you want to add a bag to your booking, you can do so here. Please note: Online Services is not currently available for residents of Continential Europe. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Credit cannot be used to make purchases at the Airpoints Store. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. You may be able to retrospectively claim AirpointsDollars from your activity with AirNewZealand or with one of our partners. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. If you've lost your Airpoints card, you can use the digital version of your Airpoints card in the Air NZ app. .mobile-hide {
How do Status Points work? identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). Watching your Airpoints Dollars and Status Points add up is easy with your online account. If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. Book by phone: Have your Airpoints number ready when you call the Air New Zealand Airpoints contact centre on 0800 247 764 (or +64 (0)9 357 3000 if you're calling from overseas) Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking To change your account details, please see the FAQ below. border-bottom: 1px solid #e5e5e5;
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Set your contact details, flight preferences and more. As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. Every tier Silver, Gold and Elite offers a specific set of benefits. Airpoints Terms & Conditions. To reset your password, enter your username and email address and click Send. When you join the Airpoints programme you will start at the basic membership level. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. Currently it is not mandatory, but highly recommended as it helps us add an extra layer to authenticate you and stop unauthorised access to your account. You will then be able to enter a new password. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. sign up to receive grabaseat email alerts. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months.
How do I update my details? Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. The family name used for the original booking. Sometimes email filters inadvertently put emails into the junk box. You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. You can make many changes to your flight details online: All you need is your six character booking reference. You can now sign up to receive grabaseat email alerts. 4. The relevant month, will be the statement period set out in your monthly statement. width: 100%;
Pro-tip: sign in to the website first, for the best Oscar experience. Do update your password regularly. height: 40px;
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Airpoints help. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. Here's a simple guide to get back on course and make the most of your rewards. Are grabaseat deals only available online? See the list of FFPs of participating Star Alliance member airlines. However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. Star Alliance frequent flyer programmes are independent and separate, therefore we cannot transfer your AirpointsDollars, points or miles between them. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. This domain provided by cscdbs.com at 1999-04-19T04:00:00Z (23 Years, 319 Days ago), expired at 2023-04-19T04:00:00Z (0 Years, 45 Days left). Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Refer to theStar Alliance Rewards Terms and Conditionsfor available status tiers and additional terms and conditions. }
What can I do? Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. To save you waiting, our Oscar the chatbotmay be able to assist. How does AirNewZealand manage personal information? What happens if I fail to complete the email and mobile verification process? As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. Learn more about suspicious emails and messages. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. It also generates unique and strong passwords for your use. How do I know how many Airpoints I'm earning? I have recently changed my name, how does this affect my Airpoints membership? height: 42px;
To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. For further information, or to apply now, visit Westpac or call 0800 888 111. We'll email this reminder to you, along with your Airpoints number, and a link to sign in. More about membership tiers. Check your balance, special offers and more. Simply click on the "sign in" button on. More about Koru. To reset your, , enter your username and email address and click Send. Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. and he will do his best to retrieve it for you. Update: Some offers mentioned below are no longer available. Still got questions? Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. For credit card fees, interest rates & other benefits visit Westpac's Airpoints web page. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. Discover the possibilities for yourself and be rewarded for the things you do every day. Shop Huski, Spiegelau, KitchenAid and more. A password manager stores all your passwords securely, so you do not need to remember them. You can continue earning with our Airpoints partners during this time. HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Now $655 (Was $871) on Tripadvisor: Marriott's Ko Olina Beach Club, A Marriott Vacation Club Resort, Oahu. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. If you have an Airpoints credit or debit card, check out ourcomparison table; you can see your earn rates with each card. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. Save time with Air New Zealand and earn Airpoints Dollars If you've clicked on a link in a Phishing email or scam message, act quickly. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. Can I transfer my AirpointsDollars to another member's account? If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. Monday to Friday (excluding public holidays) NZDT 8am - 6pm. No. How can I improve my chances of getting a greenlight deal? Tasman. No, AirpointsDollars can only be earned, not purchased. Offer is limited to new applicants only. font-size: 140%
. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. Anyone can join and membership is free. display: none;
Your card will be suspended, so it can't be used for purchases. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. Here are some suggestions to fix the problem. If the name on your Airpoints or Koru account does not match the name on your current passport, you can update your profile by phoning our contact centre on 1800 132 476. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). .content.header-bottom .usp-content {
If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. .content.header-bottom {
Inflight wellbeing. 5. https://ib.airnewzealandcreditcard.co.nz/login. Update your contact information. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. NOTE: If you are a KSA, . You could be asked to answer security questions only you would know (for example, you might be asked questions about your Airpoints account), or you might be asked to verify a one-time PIN code that will be sent to your mobile phone. You will then be able to enter a new password. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines. Your Airpoints number if you have an Airpoints related enquiry. . Username Cancel Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Auckland, New Zealand. This change is driven by the Government's move to regulate credit card interchange rates in New Zealand with the introduction in November 2022 of the new Retail . . We think our grabaseat deals are so good that there is no need for child or infant discounts. I was in the middle of booking but the ticket sold why did this happen? You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. All you need is your six character booking reference ending in "H". If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. display: -webkit-flex;
Your account will not be locked instantly, but you may not be able to complete transactions. .content.header-bottom {
Check your credit balance and find out how you can use your credit. If you have your Airpoints number and password. Learn about the Airpoints programme. If you've not registered yet, you can register for Airpoints online. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Please note we are not reissuing Airpoints cards now. The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. Terms and Conditions Rewards programme points will be awarded on eligible rentals. Please note: Online Services is not currently available for residents of Continential Europe. You can use the same username and password to login to grabaseat. I can't find the low greenlight deals but the counter says they're still available. You can then move up to Silver, Gold and Elite if you earn enough Status Points in a 12-month period. You will need your booking reference and the last name on the booking. If you see a suspicious email or social media post that appears to be from AirNewZealand, do not click on any links. Simply click on the "sign in" button on. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. Some flights with our other airline partners may also earn AirpointsDollars. AirNewZealand lounge passes are not available for purchase. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side.
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