Airlines may deny boarding without the proper identification. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Student hotels & hostels The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. If you need information regarding visa and other travel document requirements for your trip please let us know. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. How do I book seat assignments and meal requests? When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. All accommodation ratings are set by the relevant provider. You will be asked to sign up or log in. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. However, some countries (Iceland, Greece, etc.) If your airline does appear to . Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Sign up. All rights reserved. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. Most airlines have issued one free change and you may be eligible to cancel for future credit. . StudentUniverse empowers young adults to experience the world with discount travel. Does The StudentUniverse Check Student Status? However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Please understand we are working as hard as we can to help everyone. You are solely responsible for any such fees. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. StudentUniverse is on a mission to make global experiences possible. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. DONT BUY REFUND POLICIES. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. But ATOL protection does not apply to all travel and travel services. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). These include: In these instances, you would need to contact us for help completing your booking. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. are beginning to reopen to travelers who have been vaccinated. Accommodation (if included) is based on twin share unless otherwise indicated. If you do not, for any reason, any refundable amounts will be forfeited to the airline. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. 5 months later I am still trying to get my $900 back from this scam. Some countries have reopened borders to international travelers, with guidelines or restrictions. I have questions about baggage. If you have a layover, you should check if there are transit requirements for that country as well. Prices are not guaranteed until full payment is made. You will need to input your traveling companions' details before entering your credit card information. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. We advise you to print the on-screen confirmation. If your query is not urgent, please expect a delay in receiving a response. No. We know, its very confusing! At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Most of these changes will be minor and we will advise you of them at the earliest possible date. All orders are subject to acceptance by us acting on behalf of the provider. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. StudentUniverse | Better Business Bureau Profile You should also confirm departure times for each onward flight. Bottom Line. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Please contact us by phone if you are having technical difficulties on our site. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Coronavirus FAQ | StudentUniverse Student Refund Policies | Regent University The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. StudentUniverse | Complaints | Better Business Bureau Profile This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. When emailing us, make sure you include the invoice numbers of everyone in your party. Minimum stay and maximum stay rules apply to return and multi-stop flights. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Studentuniverse Reviews | Read Customer Service Reviews of These are intended to give a guide to the services and facilities you should expect from your accommodation. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Prices are subject to increase prior to the time you make full payment. Airlines can deny boarding without the proper identification. Sign up for sale alerts, email-only discounts, travel inspiration and more. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. No need to worry, your credit is associated with your original booking and not just your email address. Sometimes airlines provide us with fares we cannot display online, even to our members. The short answer is no. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Refund Policy | Student Union - University of Tennessee We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Additional costs are your responsibility. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Occasionally a travel service provider may have to make changes to your original booking. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. This page sets out the Terms and Conditions under which you . StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. Coronavirus FAQ | StudentUniverse Canada Anyone can book with us, just not everyone will be able to get access to special discount student fares. www.cdc.gov. StudentUniverse: Reviews, Complaints, Customer Claims | ComplaintsBoard In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. Student universe uses tripmate for their insurance policies and they're a complete scam. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. We really cant speak to any insurance questions. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Please check that your passport is valid for 6 months or longer than your intended travel time. Alternatively you can ask us for copies. All airline tickets must be issued in the name of the passport/photo identity holder. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Yes! Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. You also can't split it between multiple flights. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. StudentUniverse assumes no liability for the acts of the service provider in refusing service. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. The credit will be for the remaining amount of your ticket. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Please check your airline's policy to see if you might be eligible for a refund. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. How much can I bring? Please allow adequate time to obtain any such advice or documents. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. Reviews. Were all working overtime to try and help as much as we can. Please be aware that overseas safety and hygiene standards are often lower than in the UK. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. The tuition rate in force for all programs is based either on program or modality. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. These policies and rules are binding on you, so be sure to review them before purchase. Business Details Please check your airline's policy. Maybe. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Most of our deals are available to be purchased online. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. We advise travellers to retain sufficient local currency to meet these charges. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Frequently Asked Questions | StudentUniverse FAQ increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Travel & Covid-19: Everything you need to know. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Airlines can change the price of airfare very frequently based on a multitude of factors. Depends on the airline policy. COVID-19 - My Flight is Cancelled: Do I Get a Refund? Travelers are responsible for ensuring that they have all necessary travel documents and visas. Student Travel Deals - Free Membership | StudentUniverse StudentUniverse is not an insurance company. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. We may correct any pricing errors on our website at any time. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). period of more than twenty-four hours or include overnight accommodation. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. All airline tickets must be issued in the name of the passport/photo identity holder. To find the change rules for your flight ticket, look under the My Trips section of your account. If you look up reviews of tripmate, you will see 1 star across the board. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Please speak to one of our consultants for further details. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Many airlines are updating their policies regarding travel credit use deadlines. Refund Policy. If you are not finding a price point that works for you, continue to check to see if something becomes available. This applies to future travel credit as well. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Please see the chart below to see if your flight is eligible for these rewards. Unfortunately if we cant reach you, our agents have to move on to help other customers. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. You will need to know the legal name and date of birth of your friend(s). ago There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Masks are now mandatory in airports, train stations and other ports of travel. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Log in to your account on our website and go to My Wallet to view your credit. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. We recommend that you consult with your doctor or specialist clinic before commencing travel.
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